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Qualified Carers Services Pty Ltd (“us, we, our”) values the users of its website and is committed to keeping its users’ personal information private. We are bound by the Privacy Act 1988 (Commonwealth) and the National Privacy Policies set out in that Act. This policy outlines the type of personal information we collect, the uses of that personal information, and the steps we takes to safeguard personal information we have collected in accordance with the Privacy Act 1988 (Cth).
When you access or use our website you agree to the use and disclosure of your personal information in the manner described in this policy.
How we collect your information
The information we collect is obtained from information you submit to us or obtained through our website browser.
Cookies and IP Addresses
When you visit our website, our server can log the following information provided by your browser:
(a) The time of your visit, what part of our website you have accessed, and any documents downloaded from our website;
(b) The previous website you have visited, and the browser and operating system you are using;
(c) Your IP address to assist with providing our services, and to monitor legitimate use of our site; and
When you visit our website, you agree that this website’s administrators have the right to record and store this information. We will only use this information to analyse site activity.
When is your personal information collected?
We collect personal information when you:
(a) use our services or register on our website;
(b) complete surveys or enter competitions managed by us; or
(c) when you communicate with us, for example, via our online contact form, by email or by telephone.
The kind of information we collect
Generally, personal information that we collect includes your name, age, contact information and employment information. We do not store your credit card information.
We also collect information about you that is not personal information. For example, ratings and reviews, feedback regarding your services or data relating to your activity on our websites. This information may be used for reporting statistics, marketing analysis, diagnosing problems and to overall improve the quality of our services to you.
How we use your personal information
Generally the main purposes for which we collect, use and store your information include:
(a) the functional use of our website;
(b) to enable communication between Members;
(c) to provide you with information regarding our services, events and newsletters; and
(d) to communicate with you.
When you provide us with your information, you agree to it being used for the purpose for which you provided it.
Disclosure of your information
We will not sell or disclose your personal information to any third party except as may be required by law or in accordance with this policy.
We may disclose information for the purposes it was collected.
If you disclose your information in areas of our website accessible to the public, this information becomes publicly available. Areas of our website that are accessible to the public include, but are not limited to, job boards and forums. If you disclose your information, including personal information, in areas of our Facebook or Twitter pages, or any other social media pages that we operate, this information becomes publicly available. We strongly recommend you do not disclose you personal information in such forums.
Providing your information is completely voluntary. If you are unhappy with disclosing your information, you are free to not use our website or services.
Third Party Sharing and Websites
Security and Storage of information
We will take reasonable measures to protect your personal information from misuse, loss, or unauthorised access. We will do this by ensuring the security of our system by means of firewalls, SSL (Secure Socket Layer), password protection, secure servers and encryption of credit card transactions to a reasonable standard.
We store information electronic or hard copy form (or both) in either lockable storerooms or, in by password protection in the case of electronic information. In both cases only authorised employees and contracted personnel trained in lawful handling of such information are permitted to access that information.
We cannot guarantee nor accept responsibility for the security of online transactions and the security of communications sent by electronic means or by post. All information you provide to us electronically or by post is at your own risk.
When purchasing a subscription from us you will be required to provide billing information such as your credit card number, expiration date and address. The server that your credit card number and expiration date is collected on uses encryption technology to protect the information while in transit to PayPal.com.au. We are not able to access unencrypted credit card information nor do we store it on our database. Details about the information Paypal captures and how their services work can be accessed at www.paypal.com.au.
When you register with us, you consent to receiving certain email communications from us, including newsletters, special offers, surveys and competitions. You can choose to opt-out of receiving these email communications at any time by clicking on the link provided in the email, or by changing your email settings in your account area. However, you may not opt-out of receiving administrative emails.
If you choose to tell somebody about us through the ‘Tell A Friend’ function on our website, we will automatically send to that person the email address you provide us with. Your email address is stored only to send this email and track that person’s response.
Accessing and updating your information
As a registered member you have the right to access, change, update or delete your personal information at any time. You can do this by logging in to your Account area.
We may keep your information until such time it is outdated or we no longer require it, in which case it will be destroyed.
Protection of Children's Privacy.
This website is not developed for or directed at persons under the age of 18. If we discover we have inadvertently collected information from a person under 18 years of age, we will take prompt and reasonable measures to delete such information from our databases.
If you know of a person under 18 years of age who has become a member of Qualified Carers Services Pty Ltd by using a false age, please Contact Us. You will need to provide your full name, address, phone number, email address and the email address of the persons under 18 years of age. We reserve the right to verify this information before taking steps to close that person’s account.
We reserve the right to modify this policy at any time, for example due to legal requirements and changes to our website. We request you take the time to review this policy periodically.
We are committed to offering you the best service and price. We welcome your ideas and feedback about all aspects of our website.
Your use of and access to this website constitutes your acceptance of the Terms. Further, by clicking “I accept” during the carer registration process or subscription registration process, you accept these Terms and any further terms specified in the registration processes and agree to be bound by them.
We may change the Terms at our discretion and without notice. A version of the current Terms will be available on the website as they are changed. By continuing to use our website you accept the Terms as they apply from time to time.
Through this website you have access to a variety of resources which may include:
(a) Webpages, data, images, podcasts, video profiles, and press releases (“Materials”);
(b) forums, blogs, email functions, bulletin boards, advertisements and similar services for publishing your own contributions (“Community”).
Materials and Community are collectively referred to as “Content”.
Some Content provided through this website may have additional terms. If there is a conflict or inconsistency between the Terms and other terms and conditions for specific Content, the latter shall have precedence with respect to your access and use of that Content.
Registration and Access
You can become a member of this website by accepting the Terms and by completing the carer registration process or the subscription registration process (“Members”). Members must ensure the information provided through the online registration process is current and correct. When you apply for registration, we may refuse your application for membership and not issue you with a password. Access to password protected areas of the website is restricted to Members only.
Members may only be natural persons who can form legally binding contracts under applicable law and are over 18 years of age. Agencies, recruitment companies and any other competitors are not permitted to become a Member of this website.
You must keep you password confidential at all times. You must inform us as soon as possible if you become aware of misuse of your password or loss or theft of a record of the password, if you suspect that the password has become known to anyone, or of any other breach of security known to you.
You must not attempt to gain unauthorised access to any part of the website, our systems and networks. You must not use any robot, spider or other automated means to access the website, our systems and networks without our written permission.
No agency services
The website is a platform for communication between Members who have registered as carers (“Carers”) and Members who have registered as prospective employers of Carers (“Employers”).
Qualified Carers Services Pty Ltd is not an employment agency.
We do not interview persons, undertake probity or other background checks, censor or investigate the listings offered or positions advertised on the website, nor do we confirm any user’s identity. You acknowledge and agree that:
(a) we are not party to any arrangement or agreement between Carers and the Employers;
(b) we have no control over and do not warrant:
(i) the quality of the services provided by Carers;
(ii) the accuracy of listings and advertisements; or
(iii) the availability of suitable Carers for a particular vacancy,
(c) we cannot ensure that a Carer or Employer, or any other user of this website, will fulfil an agreement, make payment or act lawfully in using our website; and
(d) no agency, partnership, joint venture, employment, or other similar relationship is intended to be or is created between you and us by these Terms or your use of this website.
Carers and Employers are fully responsible for their own recruitment and employment process including compliance with all applicable laws and regulations, workplace health and safety requirements and taxation requirements.
Copyright in the Content is owned by us or our licensors (which includes other Members).
You may download, store, display on your computer, view, listen to, play and print Content subject to the following: (a) the Content may be used by you solely for your own information and evaluation purposes; (b) the Content may not be modified or altered in any way; and (c) the Content may not be redistributed or sold to other parties.
Any other use of the Content requires our written permission except as permitted under the Copyright Act 1968 (Cth) or other applicable laws.
The website may contain trade marks or logos of other companies or organisations and these are proprietary to the registered owner(s) of such marks.
You are not permitted to post any of your contact information (including telephone, address, email, skype name, or direct or indirect links to such contact information) on the Private Noticeboard, Business Noticeboard or your Carer Profile (if applicable).
"Your Information" means any information you upload, post, publish or otherwise contribute during the registration or listing process, in any public area or by electronic communication to us or to the public.
You grant to us a non transferable, royalty free license to (a) publish Your Information on the website; and (b) to sublicense the use of Your Information to other Members on the terms stated under the copyright heading.
Your Information must not: (a) be code or contain any viruses, trojan horses, or other components designed to limit or harm the functionality of a computer; (b) be fraudulent, false or misleading or deceptive; (c) be defamatory, obscene, inappropriate, or harassing of another; (d) infringes any third party's intellectual property rights, confidentiality or privacy; (e) promotes bigotry, racism, hatred or harm against any group or individual; (f) invades another's privacy or includes another's confidential or personal information; (g) violates or promotes the violation any applicable law or regulation; or (h) violates or promotes the violation of any applicable laws or regulations.
We do not have any obligation to monitor the website or to screen any listings or advertisements. However, we reserve the right to review the website and to monitor all use of and activity within the website. We may remove any of Your Information we consider to be in breach of these Terms or otherwise at our sole discretion.
You further acknowledge and agree that by registering as a Carer, Employers are able to rate and review you, and that such information will be available to other Members of the website. You acknowledge that the removal of any ratings or review of you, as a registered carer, will be at our sole discretion.
Third Party Sites
The website or Members may provide links to third party websites and the products or services of third parties. We are not responsible and are not liable in any way for third party content provided on or through the website. Your access or use of the third party sites at your own risk.
All Members registering as an Employer must pay the specified fee on registration. To the extent permitted by law, this fee is not refundable.
Our Gift Certificates are not transferable, exchangeable or redeemable for cash and will expire 12 months from the date of purchase. Any unused value after the expiry of the Gift Certificate will not be refunded.
The dollar value that is purchased on the gift certificate is a pre-payment for services. All prices are in Australian dollars and include Goods and Services Tax (GST) at the current rate in Australia.
Our Gift Certificates are delivered by email to the email address entered by the purchaser. Upon our delivery of the Gift Certificate to your nominated recipient, the nominated recipient accepts full responsibility for the safekeeping of the Gift Certificate.
Please ensure that the nominated recipient’s email account does not categorise our Gift Certificate as ‘trash’ or 'spam' email. We are not liable or responsible for any loss suffered as a result of an email gift certificate being blocked by firewalls or web filters. If the nominated recipient does not receive the email Gift Certificate, please contact us immediately to send the Gift Certificate to an alternative email address.
We do accept any responsibility for lost, stolen or fraudulent Gift Certificates or their unauthorised use.
We may at any time discontinue or limit your access to the website or its Content if you breach these Terms or at our sole discretion. All disclaimers and limitations of liability by us will survive termination.
Disclaimer and Liability
To the extent permitted by law, we give no guarantees or warranties in relation to this website. In particular, we do not warrant :
(a) the accuracy of information submitted by Members;
(b) that the website will be continuously available or free from any delay in operation or transmission, virus, communications failure, internet access difficulties or malfunction in hardware or software; or
(c) that the Content does not infringe any third party intellectual property rights.
We will not be liable for any direct, indirect or consequential damages, including damages for loss of profits, loss of data, loss of business opportunity and the like arising from your access to or use of the website.
Furthermore we are not a party to any contract or agreement between Carers and Employers, and to the extent permitted by law, we specifically exclude all liability for any claim, loss or damage, (including indirect and consequential) arising out of or in any way connected with such transactions.
All Member information accessed through the website and our service is to be treated as private information and must not be disclosed to other parties without the express permission of the relevant Member.
The law applicable to use of the website and to disputes arising out of the website is the law of the State of New South Wales in Australia. If you access the website from outside Australia you are also responsible for ensuring compliance with all applicable laws in the place where you are located.
Any failure on our part to exercise any remedy or right or to enforce any provision of the Terms will not be a waiver of such remedy or rights. Further, waiver by a part of particular breach is not a waiver or another breach of the same or any other type.
If you have any questions regarding these Terms, please contact us.
We are here to support you so if you are unable to find the answer to your question in our FAQs, please either complete the contact form, or call our office on 1300 768 311, and we will be happy to assist you further.